Director of Human Resources & People Operations

Director of Human Resources & People Operations Department: Human ResourcesReports to: Executive Director - Broadband & Executive Director - GrantsSchedule: 20–30 hours per weekClassification: Executive LeadershipSalary Range: $72-$91/ hour ($74,880 - $141,960 annually)Location: RemotePosition OverviewMission Telecom is seeking an experienced fractional Director of Human Resources & People Operations to help strengthen our people practices, organizational culture, and HR infrastructure during an exciting period of growth. This role serves as both a strategic advisor and hands-on practitioner, ensuring that Mission Telecom's policies, programs, and people-centered systems support employee success, organizational effectiveness, regulatory compliance, and long-term sustainability.The ideal candidate is an experienced HR leader who combines deep expertise in employment law, compliance, employee relations, compensation, and workforce planning with a strong commitment to coaching, leadership development, employee engagement, and organizational culture. This individual must be equally comfortable advising executives on complex people matters and rolling up their sleeves to implement practical solutions in a fast-paced, mission-driven environment.As a remote-first organization, we are seeking someone who can help foster a culture of trust, collaboration, transparency, and belonging while ensuring that our HR practices remain compliant, scalable, and aligned with our mission.This is a build-stage role. The successful candidate will help Mission Telecom strengthen foundational HR systems while supporting leaders and employees through the next phase of organizational growth.This is a unique opportunity for a seasoned HR professional who enjoys building and improving systems, strengthening leadership capacity, and helping growing organizations create exceptional employee experiences while laying the foundation for long-term success.Who We AreMission Telecom is a 501(c)(4) nonprofit wireless broadband provider and grantmaking foundation partnering with nonprofits, schools, and libraries to close the digital divide through reliable, affordable wireless broadband and connected devices. By leveraging our telecommunications spectrum, we equip social impact organizations with the connectivity and funding they need to advance equity and justice, while strategically reinvesting in systemic change initiatives that build lasting power.People & Culture Vision Our vision for our culture is to hold ourselves accountable to creating a vibrant, inclusive environment where everyone feels empowered to be their full, authentic selves and where empathy, respect, and trust guide our interactions. Our culture is rooted in boldness and purpose, with justice and equity as a framework at the forefront of our actions. We are committed to building a culturally intelligent organization that breaks down barriers, fosters psychological safety, and creates a strong sense of belonging - where differences are seen as strengths and diverse perspectives drive disruption and innovation.Our CultureMission Telecom fosters an environment of innovation, collaboration, accountability, and purpose-driven work. Our team is fully remote and located across multiple states. We rely on trust, communication, and shared ownership to achieve our goals. We value individuals who are adaptable, solutions-oriented, and energized by helping mission-driven organizations succeed. We believe strong organizations are built through clear expectations, continuous learning, meaningful relationships, and a commitment to supporting one another.Why Join Us:This is a unique opportunity to help shape the future of a growing mission-driven organization.Your work will directly influence:Employee experience and engagementLeadership development and organizational effectivenessHR systems and operational excellenceOrganizational culture and team successLong-term sustainability and growthThis role offers the opportunity to build, improve, and influence key people practices while working alongside a collaborative leadership team committed to Mission Telecom's mission and impact.What Success Looks LikeDuring the first 6–12 months, this individual will:Strengthen Mission Telecom's HR infrastructure and compliance practicesRefine and document core people processes and policiesImprove leadership support, coaching, and performance management practicesEnhance employee engagement and communication across the organizationEstablish meaningful HR metrics and reporting for leadershipEnsure consistent HR operations through ADP Workforce NowBuild scalable systems that support future organizational growthKey Responsibilities:HR Strategy, Compliance & Organizational EffectivenessDevelop, implement, and maintain HR policies, procedures, and best practicesEnsure compliance with applicable federal, state, and employment regulationsAdvise leadership on HR-related risks, opportunities, and organizational needsS