Vice President, Business Development (Retail & E-commerce)

OverviewThe VP, Business Development is responsible for driving new-logo revenue growth by identifying, pursuing, and closing new BPO/CX partnerships within Retail and E-commerce companies. This role owns the full sales cycle — from prospecting and pipeline generation through solutioning, proposal development, and contract close. This role serves as the primary driver of Qualfon's growth strategy within the Retail and E-commerce vertical. The VP partners closely with Solutions, Delivery, Marketing, Finance, and Executive Leadership to build compelling, compliant, and commercially sound offers that win new business and position Qualfon as the best CX partner of choice.Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company’s current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company’s sole discretion.Compensation: this position will be paid on a salaried basis with a pay range between $150,000 and $175,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions.EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/ResponsibilitiesNew Business Development & Pipeline GenerationOwn new-logo revenue targets within the Retail and E-commerce verticalBuild and manage a robust pipeline of qualified prospects through outbound prospecting, industry networking, referrals, market research and leveraging Lead Generation resourcesIdentify target accounts across CX, Tech and Sales with BPO/CX outsourcing needsRepresent Qualfon at industry conferences, trade shows, and networking events (e.g., CCW, Retail and E-commerce industry summits) to build market presence and generate leadsDevelop and execute account-based sales strategies for high-priority prospectsDeal Strategy & ClosingLead the full sales cycle from initial outreach through contract signaturePartner with Solutions and Delivery teams to shape compelling, differentiated proposals and pricing modelsLead and respond to RFPs/RFIs for net-new Retail and E-commerce opportunitiesNegotiate commercial terms, pricing structures, and contract frameworks in partnership with Finance and LegalBuild multi-year growth narratives and business cases that resonate with C-suite Retail and E-commerce buyersExecutive Relationship BuildingBuild and maintain executive-level relationships with prospective client stakeholders (C-suite, VP-level decision makers)Act as a trusted advisor by understanding prospects' business goals, environment and operational pain pointsPosition Qualfon's value proposition around governance, compliance, operational excellence, and "human + AI" enablementLead strategic discovery sessions and executive-level pitch presentationsCross-Functional LeadershipAct as the internal "quarterback" for new deal pursuits, aligning stakeholders across:Solutions & PricingDelivery & OperationsTechnology & AutomationFinance & LegalMarketingDrive urgency and accountability across internal teams to meet client timelines and win deadlinesPartner with Account Management to ensure smooth handoff and onboarding of newly won accountsIndustry & Domain ExpertiseMaintain deep expertise in BPO sales for the Retail and E-commerce industry and trendsBring forward innovative, differentiated solutions including AI-enabled CX, automation, and digital transformation offeringsStay ahead of competitive landscape and market shifts to inform sales strategy and positioningQualifications10+ years of experience in BPO