Senior Accounts Receivables and Collections Specialist

**Join us for an exciting career with the leading provider of supplemental benefits!** ====================================================================================== O**ur Promise** Through skill\-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. In this role you will handle the most complex and high\-risk accounts as well as serving as a key escalation point for the collections team. You will provide guidance to junior staff, support the resolution of systemic issues, and ensure challenging accounts are actively managed toward resolution. This position blends advanced collections expertise with leadership and coaching responsibilities. Your ability to identify patterns and resolve recurring issues will directly improve team efficiency and portfolio performance. The Accounts Receivables and Collections team ensures that customer accounts are accurate, payments are collected in a timely manner, and issues such as billing discrepancies or eligibility errors are resolved efficiently. This team serves as a key coordination point between finance, billing, and customer\-facing departments. The Senior Accounts Receivable and Collections Specialist is responsible for delinquent accounts, perform in – depth account analysis, provide dispute resolution, and support team performance through coaching and workflow guidance. This position plays a critical role in resolving systemic issues and timely collections, while maintaining excellent internal and external client relationships. **Functional:** * Manage a portfolio of high\-volume, high\-risk, and escalated accounts requiring advanced collection expertise, ensuring timely resolution while balancing customer relationships. * Research, analyze, and resolve complex billing, payment, eligibility, and account reconciliation discrepancies that require in depth investigation. * Serve as a subject matter resource for Collections team members by providing guidance on complex account situations, sharing best practices, and assisting with challenging collection matters. * Analyze delinquency trends and recurring account issues to identify underlying causes, and support improved collection performance. * Partner closely with Billing, Cash Application, Client Services, Account Management, and other internal teams to resolve systemic account issues and remove barriers to timely payment. * Monitor collection performance and aging trends to identify opportunities for earlier intervention and improved account resolution. * Support workflow optimization and process improvement initiatives by identifying inefficiencies, recommending enhancements, and assisting with implementation efforts. * Maintain thorough documentation of collection efforts, dispute research, account resolutions, and customer communications in accordance with company policies and comp