Senior Technical Account Manager

Role OverviewJoin Cribl, a remote-first company building telemetry infrastructure for the AI era, as a Senior Technical Account Manager. This role requires coordinating and strategizing across functions to enable customers to realize continuous value from Cribl solutions.What You Will DoAct as a trusted advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion, and establish relationships with stakeholders and senior management to drive success plans and KPIs.Why It Might Be a FitThis role requires a customers-first mindset, great communication and relationship management skills, and a proven track record of working with large complex enterprises and developing relationships in a high growth environment.RequirementsMinimum of 5 years in a related function with direct customer advocacy and engagement experience in post-salesPassion for customer success and empathy for customer outcomes and valueGreat communication and relationship management skillsProven track record and experience working with large complex enterprises and developing relationships in a high growth environmentExperience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycleProven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomesQuick learner with good technical and problem-solving skillsWillingness to travel as needed (up to 25%)Live in GermanyBenefitsCompetitive salaryIncentive compensation (commission) for sales and sales-adjacent rolesCribl Corporate Bonus ProgramRetirement/pension supportPaid holidays and paid time offRemote office setup supportEquityWellness and support programsOriginally posted on Himalayas