Application Support Analyst and Developer (iOS/Android)

Summary of RoleV-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 100 million users globally.We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government and smart homes, among many others.At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience.We are looking for an Application Support Analyst and Developer (iOS/Android)Duties and ResponsibilitiesWork with the customers for integration of the V-Key SDK components and resolve issues faced in the apps belonging to various customersWork within engineering team time to time to develop, maintain, and launch new features and extend platform functionalityUnderstand the use case flow of the product APIs and recommend the right usage to the customersAct as L2/L3 support and work with customer support team during office hours and visit on-site for issues requiring deeper discussion and collaborationDiagnose, troubleshoot and identify solutions using Root Cause Analysis for reported issuesCollaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems timelyReview mobile app logs for troubleshooting and provide resolution for the issues reportedRetrieve logs from the client’s app for troubleshooting and provide practical resolutionWork with customer mobile app development teams to beta/pilot launch the apps with V-Key SDKs integratedShould be flexible to analyse the issues faced in the product on both iOS and Android platformsStudy the impact of mobile OS upgrades and patches on the Product and the client appAdopt a pro-active approach to keep the service delivery managers and engineering teams informed on possible impacts to the customer appsDepending on requirement, successful candidate will be working in a hybrid arrangement with some part being on-site at client’s location in India and some remote support for Middle east and / or South East Asia region.Should be able to extract the logs from servers and share with product team.RequirementsBachelor's Degree or Diploma in Computer Science or related fieldMinimum 2 years of software development working experience in Android/iOS mobile application development is preferredWorking experience with Android SDK, NDK and Java. Knowledge in Kotlin, Flutter, React Native and experience in iOS Development would be advantageousStrong hands-on  in AndroidGood knowledge on iOS will be an added advantagePrior working experience in a customer facing role would be advantageousUnderstanding and implementation experience with XCODEUnderstanding of the full mobile development, maintenance and support life cycleGood knowledge of application design principles, practices design patterns, DevOps and software development life cycles (SDLC)Publicly demonstrable work via GitHub / Blog / Apps on play / Appstore etc would be considered a big plusWorking experience in banking / financial sector will be a plusWorking experience in cyber security industry will be a big plusA strong self-starter and able to work with minimal supervisionAbility to work in a dynamic, fast moving and growing environmentCritical thinker and problem-solving skillsShould be proficient in Thai languageTeam player with great interpersonal and communication skills with can-do attitudeAbility to plan ahead in order to establish an effective and appropriate course of action for self and othersKnowledge on JBOSS and Cloud Container less deployment would be added advantage.Originally posted on Himalayas