Client Success Manager

Client Success ManagerVirtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.Role ResponsibilitiesAs a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to: Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projectsLead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual PeakerUse tools to document activities and codify decision points and milestonesFollow internal processes to track, manage, and respond to client inquiries and product feedback Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsellsDevelop strategies to meet Virtual Peaker’s goals related to clients and managing accounts Other duties as assigned that contribute to Virtual Peaker’s successEducation & ExperienceBachelor's degree from an accredited institution4-6 years of experience in consulting, customer service, account management, project management, or a combination thereofUnderstanding of utilities, clean energy, and grid modernization issues, including distributed energy resourcesExperience working within a web-based CRM ecosystem, such as Salesforce or HubspotExperience with Google Suite, Slack, and other online collaboration tools A collaborative and growth-oriented mindset that is motivated to learn new things quicklyA sense of ownership and pride in one’s performance and impact on the company’s successCritical thinking and problem-solving skillsStrong organizational skills, including project and process managementRemote work experience and ability to travel for conferences, client visits, and company gatheringsWhat You Can ExpectFull remote position, with remote-work stipend.Competitive salary + EquityA collaborative workplace, which will challenge you and celebrate your workFull benefits medical, dental, vision, 401kGenerous vacation time, sick leave, and holidaysDiverse and inclusive community for everyoneInterested?Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.Competitive SalaryBenefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.Salary: $75,000-$90,000 base salary + commissionOriginally posted on Himalayas