Clinic Support Specialist- Remote

ABOUT RIA HEALTH Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $12\.5 million through a Series B financing led by Peloton Equity. Our existing investors SV Health, BPEA and SOSV also participated in the Series B. The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum, Beacon Health Options, Highmark Health, and Magellan Health. Ria Health will enable patients to achieve long term success in reducing or eliminating their alcohol consumption, and live healthier and happier lives. We are seeking a Clinic Support Specialist to join our rapidly growing team. WORK AT RIA HEALTH AS A CLINIC SUPPORT SPECIALIST Reporting to the Clinical Operations Manager, the Clinic Support Specialist will be an integral member of the care team, working together to provide superior care and service to a panel of patients. The Clinic Support Specialist will be expected to have a global view of the day and support the patient, provider, and other members of the care team to provide patients with comprehensive and effective virtual visits and complete the tasks of the day as efficiently as possible. The Clinic Support Specialist will be expected to continually critique their role and offer suggestions for improvements and efficiencies in the process design. Clinic Support Specialists from one team may be asked to support other teams as needed and can expect the same support from their colleagues. COMPETENCIES * Clinical Support: Provide responsive clinical support to all clinicians at Ria Health. * Fast\-Paced Multitasking: Manage multiple simultaneous priorities and move seamlessly between calls, tickets, scheduling, and documentation without delay or loss of accuracy. * Administrative Competence: Manage patient requests, patient records, and appointment scheduling. * Patient Interaction: Communicate effectively and empathetically with members, including those navigating alcohol use disorder (AUD) and co\-occurring mental illness. * Member Support: Answer inbound calls and triage patient inquiries to the appropriate department. * Independent Judgment: Work autonomously, applying knowledge and sound judgment to new situations without constant oversight. Safety Protocols: Ensure a safe environment for both patients and staff.PRINCIPAL DUTIES and ESSENTIAL RESPONSIBILITIES * Answer inbound calls from prospective and current patients in a high\-volume, fast\-paced setting, ensuring a welcoming and supportive experience. * Triage calls quickly and accurately, connecting patients with the right resources and transitioning smoothly from one call or task to the next. * Engage patients virtually in a welcoming, compassionate, and safe manner, with an understanding of the stigma, vulnerability, and challenges many people with AUD/SUD bring to care, w