RWE Insights Customer Success Partner

Evio OverviewEvio is a highly unique pharmacy solutions company that was founded by and works closely with health plans to implement transformative (to cost, quality, access and experience) initiatives primarily focused on specialty and other high-cost medication solutions. In 2020, a group of five amazing Blue Cross Blue Shield health plans that in total serve more than 20 million members recognized that the way medications get to patients needs significant reform—rapidly rising costs and massive system complexities are detrimental to patients and the entire industry. In 2025, Wellmark joined as Evio's first non-founding investor and sixth owner health plan. Each company made, and continues to make, significant investments to establish Evio as an independent entity to lead this transformation. 
Evio has advanced analytics and contracting capabilities at scale, and a suite of digital tools, to power our high-cost medication solutions. Our solutions act as a self-reinforcing “flywheel” where each element strengthens and feeds into the next, and support an “Only Evio can do that,” mindset and prioritization. Evio is also a company that has invested heavily in and been highly intentional about people, team and culture. We believe we have created a very special place to work and encourage candidates to observe and ask us about our culture and decide for themselves. Evio's ValuesEmpathy– The people our business serves always come first. We care for our teammates and put ourselves in the shoes of our health plan customers and the patients and clinicians our solutions benefit.Diversity – We are committed to fostering a culture where everyone belongs and is valued for their background, experience and insights – one that encourages diversity of ideas, and is a nurturing, trusting, and accepting place for all.Adventure – We are flexible, thrive in ambiguity, fail fast, and pivot quickly to get to a better answer. We celebrate wins and pivots with equal intensity.Relentless – Guided by evidence and data, we are creative, curious, and unwavering in our pursuit of challenging the status quo and each other.Transparency – Just as we seek to bring transparency to the pharmacy supply chain, authenticity and integrity are core to the way we communicate. Excellence – We strive to raise the bar in all we do by hiring and developing exceptional talent and holding ourselves and our thinking to the highest standard. About the role We're hiring a hands-on Customer Strategy & Success Lead to build and scale the customer success function for Evio's digital health portfolio. This role is ideal for someone who thrives across payer strategy, strategic account leadership, successful customer implementations, and commercial growth - someone excited to help large health plan customers realize measurable value while building a repeatable operating model for customer retention and relationship expansion.You will own customer success strategy across a portfolio of Evio products: Evio Insights, Evio Compass, Evio Connect, and Evio Outcomes, with direct accountability for renewals, customer adoption, implementation success, customer health, and value realization. You will report directly to the Head of Digital Health and initially operate as a player-coach: personally supporting a handful of strategic accounts while building the playbooks, processes, metrics, and team needed to scale. Within your first 90 days, you will craft the customer success strategy and operating model; within your first six months, you will help hire and onboard the first few team members as the function grows.Key ResponsibilitiesCustomer strategy, retention & expansionOwn the customer success strategy for Evio's digital health portfolio, with an initial focus on strategic payer customers and high-value expansion opportunities with our customers.Own renewal planning and execution in partnership with legal, finance, product, and executive stakeholders.Build and manage account growth plans that identify cross-sell, upsell, use-case expansion, and broader portfolio opportunities with current customersDevelop a consistent approach to identifying customer growth opportunities by aligning adoption, business priorities, customer outcomes and Evio's product roadmap.Create executive-level account plans for strategic customers, including stakeholder maps, value hypotheses, risks, expansion pathways, and executive sponsor engagement plans.Implementation success & value realizationLead successful customer implementations across the digital health portfolio, including governance, milestones, risk management, launch readiness, and handoff to steady-state customer success.Partner closely with Product as the subject-matter expert for product-specific configuration, technical feasibility, workflow design, roadmap implications, and escalations.Establish clear implementation playbooks that define roles, decision rights, customer expectations, internal handoffs, and escalation paths.Hel