Manager, Customer Success

Our mission: to eliminate every barrier to mental health.At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.Reporting to the Senior Director of Customer Success, the Manager, Customer Success will lead a team of CSMs focused on driving adoption, satisfaction, and retention across our employer and health plan customers. This remote role is part of the Customer Success team and plays a critical role in delivering exceptional value to our clients and ensuring measurable impact through mental healthcare. For this role, occasional travel for team or company events may be required. What you’ll do:Lead and develop a team of Customer Success Managers supporting our SMB and Mid-Market customers. Drive operational excellence in onboarding, engagement, and renewal processesPartner cross-functionally with Sales, Product, and Clinical teams to ensure a seamless customer experienceAnalyze account performance to identify risks and opportunities, proactively managing outcomesBuild executive relationships with key clients and ensure alignment on business goals and care impactMaintain a deep understanding of our product and service offering to serve as a trusted advisorGuide Customer Success Managers on how to tackle escalations and opportunities within their book of businessWhat success looks like:Achieve 95%+ customer retention across your book of businessIncrease customer satisfaction (CSAT) Deliver against defined expansion targets Maintain a team engagement score of 85%+Ensure timely resolution of escalations within agreed service levelsWhat you’ll bring:5+ years of experience in customer success or account management, with at least 2 years in a people leadership roleProven track record of driving client outcomes and managing enterprise accountsStrong communication, analytical, and relationship-building skillsExperience in B2B SaaS, healthcare, or mental health industriesComfortable working in a remote-first, fast-paced environmentThe target base salary range for this position is $106,400 - $131,000 and is part of a competitive total rewards package including equity, benefits and a 25% sales variable bonus structure. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay.Benefits provided by Spring Health:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.Access toWellhub, which connects employees to the best options for fitness, mindfulnes