Patient Enrollment & Engagement Specialist

Patient Enrollment \& Engagement Specialist **Location:** Remote (NYC Tri\-State Area, Greater Los Angeles Area, or San Francisco Bay Area) **Reports To:** Head of Operations \& Customer Success **Compensation:** $18\.00 \- $22\.00 per hour, based on experience, plus performance\-based incentives About Zeph Zeph partners with hospitals and physician practices across the country to help patients access a new era of lung care. Through our virtual pulmonary rehabilitation and chronic care programs, we help patients improve their health, stay engaged in their care, and achieve better outcomes from the comfort of home. As we continue to grow, we're seeking compassionate, motivated, and patient\-focused team members who are passionate about helping people navigate healthcare and access programs that can improve their quality of life. Position Overview The Patient Enrollment \& Engagement Specialist serves as the first point of contact for many patients referred to Zeph. This role is responsible for conducting outreach to prospective participants, educating them about the program, addressing questions and concerns, and guiding them through the enrollment process. The ideal candidate has experience with patient outreach, patient engagement, healthcare scheduling, care coordination, enrollment, or similar healthcare\-facing roles. Success in this position requires excellent communication skills, empathy, persistence, strong organizational abilities, and comfort making a high volume of outbound calls. As a growing healthcare technology company, Zeph continuously evolves its workflows, systems, and patient engagement strategies. Successful candidates are highly adaptable, comfortable learning new technologies, and excited by the opportunity to help shape and improve processes as the organization grows. This role is ideal for someone who enjoys working in a fast\-paced environment where priorities may shift and no two days look exactly the same. This is a remote position; however, candidates must be based in the New York City Tri\-State Area (NY, NJ, CT), Greater Los Angeles Area, or San Francisco Bay Area. The first two weeks of employment will consist of in\-person training and onboarding with the Zeph team before transitioning to a fully remote work arrangement. Periodic in\-person team meetings may be required. Key ResponsibilitiesPatient Outreach \& Enrollment * Conduct outbound phone calls to patients who have been referred to Zeph by their healthcare provider. * Introduce patients to the program and clearly explain its purpose, benefits, and participation requirements. * Build trust and rapport with patients who may be unfamiliar with the program or hesitant to engage. * Answer patient questions and address common concerns or objections. * Guide eligible patients through the enrollment process and obtain all required information. * Follow up with patients through multiple outreach attempts across phone, text, and email channels as appropr