Accounts Payable & Receivable / Customer Support Specialist

**Job Overview** We are seeking a dependable, organized, and detail\-oriented **Accounts Payable \& Receivable / Customer Support Specialist** to join our team in a fully remote position. This role is responsible for supporting the day\-to\-day financial operations of the company through accounts payable and accounts receivable functions while also serving as an important point of contact for our customers. The ideal candidate is someone who is comfortable working independently in a remote environment, has strong attention to detail, communicates professionally, and can confidently balance accounting responsibilities with customer communication. No degree required. **Key Responsibilities:** **Accounts Payable** * Receive, review, and process vendor invoices. * Verify invoice accuracy and proper documentation. * Maintain accurate vendor records. * Coordinate and process payments according to company procedures. * Research and resolve invoice or payment discrepancies. * Communicate with vendors regarding account questions when necessary. **Accounts Receivable** * Prepare and manage customer invoices. * Record and apply customer payments accurately. * Monitor outstanding customer balances and aging accounts. * Follow up professionally on past\-due accounts. * Research and resolve billing discrepancies. * Maintain accurate customer account records. * Assist customers with invoice and payment\-related questions. **Customer Support \& Phone Management** * Monitor and respond to incoming company customer calls during business hours. * Provide professional and friendly assistance to customers. * Answer general account, billing, payment, and service\-related questions. * Document customer calls and requests accurately. * Route service\-related or operational issues to the appropriate team member or department. * Follow up with customers when necessary to ensure questions and concerns are addressed. **Qualifications:** * Previous experience in accounts payable, accounts receivable, bookkeeping, accounting support, or a related position preferred. * Strong customer service and professional communication skills. * Comfortable handling customer phone calls and account\-related conversations. * Strong attention to detail and accuracy. * Excellent organization and time\-management skills. * Ability to prioritize multiple responsibilities throughout the workday. * Comfortable working independently with limited supervision in a remote environment. * Proficiency with computers, email, Microsoft Office/Google Workspace, and accounting software. * Experience with QuickBooks is a plus. * Ability to maintain confidentiality when handling financial and customer information. **What We're Looking For:** We are looking for someone who takes ownership of their responsibilities and understands that accuracy, communication, and follow\-through are essential to this position. The right person will be proactive rather than simply waiting for tasks to be assigne