Solutions Architect

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.Join our award-winning team in transforming an essential industry that powers communities across the Americas. 🌱 The RoleWe’re looking for an experienced Solutions Architect to join our team and help us exceed customer expectations. As a key player in our organization, you’ll work closely with utility clients to design, implement, and optimize enterprise solutions that address complex business needs. This is a fully remote role, though it does involve periodic travel to client sites across the US and Canada - you'll need to be able to travel freely between both countries. ✈️We evaluate all candidates against our SA I-III competency framework throughout the interview process to ensure the right levelling based on experience, technical depth, and delivery complexity. Unlike some of our other roles, utility CIS implementation experience and a consulting background are non-negotiable at every level - including SA I. What distinguishes SA II and SA III candidates is the breadth of systems experience, the complexity of projects they've owned, and the depth of their client leadership.🎯 What You'll Be Doing:Partnering with clients to align their business goals with SpryPoint's best-in-class solutionsLeading discovery sessions, process reviews, and integration designs to deliver tailored solutionsEnsuring high-quality implementations by conducting audits, reviewing documentation, and providing feedback on process designsOverseeing system configuration and providing input on training and testing materialsMaintaining and updating project documentation, including issue logs, configuration guides, and test cases🚀 What You Bring to the Table:3+ years of experience implementing enterprise utility software, with hands-on experience in Customer Information Systems (CIS) - this is required at all levels SA I-IIIA consulting background with proven ability to work directly with utility clients in a delivery capacityProven ability to map processes and manage large process mapping projectsStrong understanding of relational databases and SQLExcellent communication skills, with a talent for presenting complex concepts clearly to both technical and non-technical audiencesStrong interpersonal skills, with the ability to build relationships and collaborate with clients, senior management, and team membersA sharp, analytical mind capable of solving complex problems quickly and efficientlyIn-depth knowledge of implementation methodologies for large-scale software projectsThe ability to work under pressure while managing multiple priorities🌟 What Sets You ApartExperience with Mobile Field Management (MFM), Work Order & Asset Management (WAMS), and Customer Engagement PortalsFamiliarity with analyzing large data setsKnowledge of Reporting & Business Intelligence platforms🚀 Interview Process:We aim to make your experience thoughtful, transparent, and efficient - no surprises, just a clear path forward.Here's what you can expect:📞 Step 1: Recruiter Screening Conversation: A relaxed 30-minute chat to learn more about your background, career goals, and what's drawing you to SpryPoint.👩‍💼 Step 2: 60-Minute Interview with a Solutions Architect Manager: A deeper dive into your implementation experience, technical approach, and client delivery style.📝 Step 3: Take-Home Assignment: A real-world scenario where you'll design