Auto Uptime Advocate (Remote - Michigan)

About the Role: **Location: Remote – Michigan residents** If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home! As a remote Auto Uptime Advocate at Morley, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer! Bring your sense of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role. **What You’ll Do*** Interact with internal client departments and dealerships using telephone, email and case management software * Review and update cases on part orders * Log calls and update dealer order / case records * Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer\-centric activities * Serve as the primary contact for dealership service departments and the client’s customer breakdown department * Manage cases, tracking the many interactions required for specific repairs * Reduce downtime to enhance customers' experience and overall satisfaction * Conduct outbound calls and update case files * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **Questions Before You Apply?*** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: + M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + Closed on some holidays. TA will respond to after\-hours questions the next business day. Skills for Success: **Required Skills*** Able to: + Effectively complete complex tasks + Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative + Generate innovative solutions to complex problems + Anticipate patterns and links; look beyond the direct problem to the wider implications * Skills needed: + Basic automotive knowledge + Case handling skills + Interpersonal and communication + Organization **Eligibility Requirements*** Must have the ability to pass a pre\-employment background check and drug screen * Education and experience: + High school diploma or equivalent plus 8 or more years of technical truck / automotive and direct customer service experience\* \- Or \- + Associate degree plus 6 or more years of technical truck / automotive and direct customer service experience\* \- Or \- + Bachelor’s degree plus 4 or more years of technical truck / automotive and direct customer service experience\* - (Direct customer experience \= Previ