Intake Specialist

About Float Float is the full-stack platform for Specialty Pharma home infusion. We’re on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn’t need a hospital to the home. Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care. Over the last 5 years, we’ve successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We’ve facilitated over 100,000 patient visits with 1,100 nurses and are scaling our platform, team, and operations to serve more geographies and patients. Float Health is currently recruiting nurses and serving patients in California, Nevada, Arizona, Texas, Washington, Michigan, Indiana, Georgia, and Ohio with several new states on the horizon. The Role As an Intake Specialist, you’ll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction. You’ll serve as a liaison between specialty pharmacies, nurses, and patients—leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This is an externally facing role that requires excellent organizational skills, strong attention to detail, and a proactive, solution-oriented mindset. Customer service is central to this position. As the first point of contact for patients, pharmacies, and nurses, you’ll represent Float Health with empathy, professionalism, and efficiency. Your ability to resolve issues quickly and accurately will help build trust and drive a seamless experience for all stakeholders. You’ll contribute to achieving company goals by making staffing decisions aligned with operational and financial objectives. You’ll need to be flexible and adaptable as priorities shift. We're looking for someone who is highly engaged and eager to identify opportunities to improve our workflows, technology, and overall user experience. Who you are You’re flexible and have a learner mindset: we’re a start up, we move fast and are constantly improving. You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery. You’re team-oriented: in a remote role, strong teammate connections are more important than ever. You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday. What you’ll do: Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information from pharmacies and patients Matching appropriate nurses to patients Managing offers in our marketplace to ensure we pay the nurses a responsible rate Onboarding patients to Float Health Confirming logistics and schedules with all users to ensure a safe and seamless home visit Responding to restaff and reschedule requests as they arise Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMSRespond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed Prioritize and coordinate multiple tasks simultaneously Learn new processes and technology continuously Develop and maintain positive relationships with peers at specialty pharmacies Complete tasks related to pharmacy engagement as needed Provide feedback to improve our technology and processes Required skills: 1+ years of experience with medical scheduling Ability to utilize multiple technology platforms simultaneously Ability to manage inbound communication while supporting other tasks Ability to type 60 words per minute with high accuracy Excellent critical thinking and problem-solving abilities Highly organized with excellent time management skills Exceptional customer service skills Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users Ability to work effectively both independently and in a team environment Preferred experience: Proficiency in medical terminology and policies and prior experience in the