Technical Support Representative

Why join us?We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global companythat has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. What you'll do:The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received via direct contact or Technicial Support line.Shift Hours: Monday-Friday 12:30pm-9:00pm ESTAs a Technical Support Representative, you will be responsible for:Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistanceProvide callers with training and troubleshooting support to address problems or concernsRespond to email messages and chat requests and work with customers to resolve issuesDocument all calls and interactions including emails and chat requests in the Call Center databaseArrange for product repairs when necessaryUpdate customer demographic or personal information in the databaseEscalate problems/issues when warrantedPerform various other tasks as assignedMinimum Qualifications: High School diplomaAssociate Degree in Information or Computer Science preferredPrevious call center experience a plusWhat you'll bring:Interpersonal skills, oral and written communication skillsAnnunciation and effective customer service phone skillsAbility to adapt communication style to better respond and meet the needs of the callerFluent in Spanish or French a plusMicrosoft Office Word and OutlookWindows navigation skillsKeyboarding skillsFamiliarity with database applications, spreadsheets, relational databases a plusWin CE operation systems experience preferredCustomer service orientationAbility to maintain composure during stressful situationsTroubleshooting skillsDetail orientedWork Environment: Able to sit at a desk for a prolonged period of timeApply today!We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you. Where we stand: We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger. Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin. Equal Opportunity Employer/AA Women/Minorities/Veterans/DisabledOriginally posted on Himalayas