Customer Success Executive - Cell & Gene Therapy

**Customer Success Executive \- Cell \& Gene Therapy** ------------------------------------------------------ Remote \- Massachusetts Job ID JR0147771 Category Customer Success, Customer Service \& Relations Post Date May. 27, 2026 McKesson is an impact\-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well\-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Customer Success Executive (CSE) serves as the primary post\-sale point of contact for cell, gene and advanced therapy (CGAT) clients ensuring continuity between the client and McKesson. They will use their in\-depth knowledge of our biopharma partners, McKesson’s (CGAT) service lines (e.g., specialty pharmacy, 3PL, specialty distribution, Hub services, patient support services), and technical expertise to ensure best practices are adopted, mitigate potential service errors, and handle escalations and coordination across service lines and functional areas of the company. The CSE is responsible for driving adoption of our products and services, ensuring customer satisfaction, and expanding our relationships with clients though upselling and expanding services. **Key Responsibilities** * Acts as primary point of contact for the client related to implementations, on\-going account management and upsell opportunities, coordinating as necessary across McKesson. * Responsible for developing and maintaining high customer satisfaction with pharmaceutical client and potentially authorized treatment centers (ATC). * Responsible for all aspects of account management and coordinates with BU service line account managers as necessary. * Navigates the McKesson enterprise on behalf of the client. * Builds and maintains strong relationships with key stakeholders and decision\-makers at clients. * Provides customer with proactive consultative services on process improvement, revenue generating, and cost\-saving opportunities. Manages client expectation regarding the delivery of services. * Collaborates with cross\-functional teams, including marketing, pricing, legal, finance, credit \& underwriting, on\-boarding, sales, and BU resources to develop and execute customer initiatives and ensure customer satisfaction. * Works with all BU service line implementation teams and account managers to ensure a smooth program implementation across McKesson CGAT services. * Prepares and delivers Quarterly Business Reviews (QBRs) to the client on the state of the business and outlines opportunities for enhancement and addi