Salesforce Administrator - Freelance, Remote

About the ClientOur client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff. Why does this role exist?This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance.The Impact you’ll makeHelp Desk Escalations and Incident ManagementOwn and resolve technical support escalations requiring a Salesforce Administrator licenseTriage, troubleshoot, and close Tier 2 tickets; perform proxy logins as neededMonitor trends, identify recurring issues, and recommend preventive fixesSalesforce Administration and Data OperationsExecute data loads and bulk updates using Data Loader and related toolsMaintain data integrity through validation, deduplication, and audit checksManage roles, profiles, permission sets, page layouts, and record typesUser Provisioning and OnboardingSet up new hires, new teams, and new regions in SalesforceProvision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR)Maintain access controls and deprovisioning in line with security best practicesAutomation, Documentation, and CollaborationInterpret, troubleshoot, and support Salesforce Flows and workflowsCreate and maintain clear documentation for flows/workflows and admin processesAssist teammates with flow logic and improvements; contribute to knowledge base articlesUAT and Vendor CoordinationPerform User Acceptance Testing prior to large project rollouts, documenting resultsConduct proxy testing to validate end-to-end business processesManage and follow through on support tickets with vendors to resolutionSkills, Knowledge and ExpertiseRequired:Current Salesforce Administrator certification2+ years of hands-on Salesforce Administration, including Tier 2 supportProven experience with Data Loader and bulk data operationsDemonstrated proficiency with Salesforce Flows and workflow/process automationExperience with user provisioning and coordinating access across integrated tools (e.g., Gmail, Dialpad, Sense, TR)WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Technical: Salesforce core admin (roles, profiles, permission sets, page layouts, record types), Flows, validation rules, data model fundamentals, sandbox/use of proxy logins, help desk tools, and vendor ticket coordinationOperational: Data hygiene, documentation, UAT planning and execution, and trend analysis to drive preventionSoft skills: Analytical problem-solving, clear communication, customer empathy, ownership mindset, attention to detail, and collaborative teamworkYou should apply if… You thrive in a fast-paced, service-oriented environment and take pride in resolving complex issues for internal usersYou balance speed with precision, protecting data quality while delivering timely solutionsYou enjoy partnering with cross-functional teams, translating business needs into scalable Salesforce solutionsYou are proactive, process-improvement minded, and comfortable working a consistent Pacific Time scheduleWhat to expect...Work Setup:Remote positionMust have a reliable internet connection and a quiet workspaceRequired to provide own computer with Intel Core i5 or something similar or higher operating systemWorking Hours:40 hours per weekMonday - Friday: 8:00 am - 5:00 pm (Pacific Standard Time)Compensation:$8 per hourNo benefits package includedBenefitsOriginally posted on Himalayas