Customer Success Manager

As a Customer Success Manager at SQUIRE, you will drive post-sale customer health through proactive account management, ensuring product adoption, identifying upsell and cross-sell opportunities, and reducing churn across your book of business.Requirements2+ years of experience in Customer Success Management, ideally within a SaaS or technology-driven environment.Proven success managing a high-volume, one-to-many customer portfolio, with a focus on retention, renewals, and customer satisfaction at scale.Experience supporting and growing SMB customers, with a strong understanding of their goals, challenges, and buying behavior.Skilled in relationship management and conflict resolution, with the ability to de-escalate complex situations while maintaining trust and professionalism.Strong empathy, active listening, and communication skills; calm, resourceful, and confident under pressure.Ability to travel within the US and Canada as needed (approximately 10% annually).BenefitsBase Salary ($70,000 - $78,000)Variable Compensation (20%)New hire stock grant100% employer paid medical, dental, and vision insurance for you and your dependents401K plan with company contributionGenerous PTO and Parental Leave policiesOriginally posted on Himalayas