Account Executive / Enterprise CX Consultant

About LaivlySeeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.About the RoleLaivly is seeking an Enterprise Account Executive to help grow our enterprise customer base by engaging senior CX, contact center, operations, and technology leaders in thoughtful, consultative conversations about transformation.This is not a transactional sales role. It is a consultative, discovery-driven position for someone who enjoys understanding how complex organizations operate and helping leaders see what’s possible when AI is applied pragmatically and responsibly.You will own the full sales cycle, from initial outreach through close, while acting as a trusted advisor to prospects navigating real operational constraints, legacy systems, and evolving customer expectations.This role is well-suited for enterprise sellers, CX consultants, contact center operators, or adjacent leaders who bring credibility, warmth, and intellectual curiosity to every conversation.This role is remote and open to Canadian and US residents.As Account Executive, you will…Identify & Engage Enterprise ProspectsDevelop and execute a strategic account plan focused on large, complex contact center environments.Engage senior stakeholders including Directors of Support, VPs of Customer Experience, Operations Leaders, and Technology Executives.Build trust through relevance, insight, and thoughtful engagement, not high-pressure tactics.Lead Consultative DiscoveryFacilitate structured discovery conversations to uncover operational realities, performance gaps, and business impact.Ask smart, layered questions that help prospects articulate challenges they may not yet fully understand.Partner with prospects to define success metrics such as CSAT, AHT, containment, agent efficiency, and cost-to-serve.Design & Position SolutionsTranslate complex operational and technical challenges into clear, compelling solution narratives.Demonstrate how Laivly’s AI-powered platform addresses real contact center workflows, not just theoretical use cases.Confidently discuss tradeoffs, implementation considerations, and integration realities.Own the Full Sales CycleManage deals end-to-end: prospecting, qualification, solution alignment, pilots, contracting, and close.Collaborate closely with product, solutions, and customer success teams to ensure alignment and set customers up for long-term success.Maintain deal integrity and forecast accuracy throughout the process.Bring Operational FluencyEngage credibly with contact center leaders by understanding staffing models, call drivers, QA processes, escalation paths, and agent workflows.Connect AI and automation capabilities to real-world constraints such as compliance, change management, and legacy technology.Help prospects evaluate build vs. buy vs. augment decisions with honesty and pragmatism.Stay Curious & InformedStay current on contact center trends, CX best practices, AI innovation, and the competitive landscape.Bring insights back to the broader team to inform go-to-market strategy and product evolution.Operate with DisciplineMaintain accurate pipeline, activity, and forecasting data in CRM tools.Communicate clearly and proactively with internal stakeholders on deal progress and risks.To Thrive in This RoleThis role is ideal for someone who is deeply curious about how customer experience truly works, not just how it’s marketed.You enjoy:Diagnosing messy, ambiguous problemsAsking thoughtful questions before offering solutionsEngaging senior leaders with credibility and warmthTranslating complexity into clarityBuilding something meaningful in a fast-growing environmentYou bring presence without ego, confidence without arrogance, and intellect without pretense. You’re engaging, charismatic, a bit nerdy, and comfortable saying, “Let’s figure this out together.”As Account Executive, you have…Relevant experience selling, implementing, operating, or advising enterprise CX or contact center technology. This may include enterprise SaaS sales, CX consulting, contact center operations, solutions engineering, or adjacent roles.Strong understanding of contact center operations and customer experience trends.Working knowledge of conversational AI, voice AI, and generative AI applications in CX.A consultative mindset with a passion for discovery and problem-solving.Exceptional communication and relationship-building skills across technical and non-technical audiences.Comfort operating in fast-growing, evolving environments where initiative and ownership are expecte