Customer Service Representative - Full Time

WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed—delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.The OpportunityAre you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a Member Success Specialist to join us. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive.What You’ll DoRespond promptly to member inquiries via phone, email, video calls, and live chatGuide new members and make sure they’re excited about our programs and resourcesTroubleshoot issues, investigate solutions, and coach members through next stepsMaintain accurate member records and document solutions in our systemsCollaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queriesInform members about additional products and services to help their business growMeet personal and team support quotas and revenue targetsAlways champion an outstanding member experienceRequirements2+ years of customer or client support experience, ideally using CRM/Support Desk toolsEngaging, empathetic communication—both written and verbalStrong phone and active listening skillsAbility to adapt and respond to different communication stylesResourcefulness, self-management, and great researching skillsOrganized, able to multitask, prioritize, and manage time effectivelyHigh school diploma requiredAvailable to work Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PMExperience in the travel industry is a plus!BenefitsEmployer-Sponsored Medical and Dental Insurance with Employee ContributionFully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)401k with up to 4% Company MatchPaid Time Off + Company HolidaysAdditional Time Off for Your Birthday and Work AnniversaryDiscount Travel ProgramEqual Opportunity & E-Verify Statement WorldVia is an equal opportunity employer. This employer participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Originally posted on Himalayas