HR Customer Service Representative

**HR Customer Service Representative** Contract opportunity. This is a remote opportunity with the requirement to go into office occasionally. **About this Position** Step into a phone\-based HR support role where you will be the go\-to resource for employees navigating benefits, leave, and HR systems. If you enjoy helping people, solving problems, and want to grow your career in HR, this is a great way to build real\-world experience with a major organization. **Job Responsibilities** * Respond to employee inquiries on HR policies, benefits, leaves of absence, and time off through phone and email * Help employees and managers navigate HR systems and complete HR transactions * Document call summaries and case details in the case management system * Escalate complex issues to specialists or HR business partners as needed * Stay current on HR policies and procedures to provide accurate, helpful support **Skills/Requirements** * Comfortable handling a high volume of phone calls while documenting conversations * Strong communication, organizational, and customer service skills * Ability to multitask and stay calm in a fast\-paced environment * Proficient in Microsoft Office, especially Excel, Word, and Outlook * Experience with Workday or ServiceNow is a plus **Additional Information:** * Hybrid role based in Framingham, MA — mostly remote with occasional in\-office days as needed * 36\.25 hours per week, 9am to 5pm shift * 6\-month contract with strong potential for extension for the right candidate * Great opportunity for candidates interested in growing a career in HR *Pay Range: $22/hour* Pay: $22\.00 per hour Benefits: * Dental insurance * Health insurance * Professional development assistance * Vision insurance Work Location: Hybrid remote in Framingham, MA 01701