Associate Training & Development Manager

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.It’s time for your next chapter. Discover your story with Adaptive.Position OverviewThe Associate Training & Development Manager is responsible for executing, maintaining, and continuously improving training initiatives and materials that support field readiness and consistent execution for the clonoSEQ Field Sales team. This role focuses on training content creation and lifecycle management, learning management system (LMS) administration and reporting, training program facilitation support, and enablement of key tools and workflows (including EMR-related training). The Associate Manager leads day-to-day execution for defined training workstreams within established strategy and collaborates regularly with Sales Training leadership, Marketing, Medical Affairs, Digital Health, and Customer Operations to ensure training materials are accurate, compliant, well-organized, and effectively deployed.Key Responsibilities and Essential FunctionsTraining Content Creation, Review, & MaintenanceDevelop, revise, and maintain sales training materials (e.g., training presentations, facilitator guides, learner assessments) by synthesizing inputs from cross-functional partners and aligning to approved promotional messaging and training strategyManage Medical, Legal, and Regulatory (MLR) review cycles by preparing and submitting materials, tracking decisions, resolving routine feedback conflicts, and following up with appropriate stakeholders as neededOwn content management process to ensure training assets remain current, compliant, and well-organizedTraining Facilitation SupportExecute end-to-end training session logistics (both virtual and in-person), anticipating constraints (e.g., time zones, facilitator availability, materials readiness) and resolving routine issues to keep delivery on trackManage the production and administration of training sessions as needed (e.g., co-facilitation, breakout support, Q&A coordination), triaging learner questions, and documenting follow-up items for the appropriate SMEsDevelop and manage systems to track attendance, completion, and follow-up actions for training programsAnalyze training engagement trends and coordinate timely follow-ups, including management of the Training & Development team newsletterLearning Management System (LMS) AdministrationManage LMS administration (e.g., user access, course setup, content deployment) and troubleshoot routine issues by diagnosing root causes, applying standard fixes, and escalating system issues as neededMonitor and report on training completion, learner engagement, and effectiveness metrics; interpret results to identify gaps and recommend targeted reinforcement actions to Training & Development leadershipPartner with Training & Development leadership to recommend and implement continuous improvements to training programs based on LMS data, learner feedback, and observed field needsEMR Integration Training SupportDevelop, revise, and maintain training materials for EMR-related workflows by translating partner inputs into clear, role-based guidance in alignment with approved processesLead the coordination of training updates in response to EMR updates and field team feedback by assessing impact, revising materials, and clearly communicating changes to stakeholdersServe as a primary training point of contact to coordinate field questions and feedback on EMR-related processes and tools, routing complex items to the appropriate SMEsCross‑Functional CollaborationCollaborate with Marketing, Digital Health, Customer Operations, and other internal partners to gather inputs and prioritize updates so training materials remain accurate, compliant, and aligned with approved processesSupport conferences and internal meetings by assisting with training-related preparation and materials, as neededAll other duties as assignedPosition Requirements (Education, Experience, Other)RequiredBachelor’s degree plus 5 years of related experience, or master’s degree plus 3 years of related experienceMinimum of 3 years of experience working within a highly regulated scientific field (e.g., pharma, biotech, hematology/oncology, medical device, and/or diagnostics)Experience administering a Learning Management System (LMS), including user access management, course setup, content deployment, basic troubleshooting, and related metrics dashboardsFlexible and proactive approach including a strong personal drive and desire for feedbackStrong team player and effective self-starter with a commitment to evaluating personal effectivenessExcellent written and oral communication