People Programs Lead - People Services

Job Description:Title: People Programs Lead – People ServicesFully Remote: candidates in Eastern or Central Time Zones Required: Bachelor's Degree and experience in program coordination, talent development, training, and/or education Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locationsAbout the Role: The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience. The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.Key Responsibilities:Program Planning & Execution Successfullymanageall aspects of assigned People Services programs, including planning, coordination, execution, and follow-upDevelop, maintain, and execute a master schedule/calendar for all programs, ensuring alignment across initiatives and audiencesBuild and manage detailed program project plans, tracking milestones, timelines, and deliverablesCoordinate program logistics including scheduling, participant enrollment, materials, and delivery format (in-person, virtual, hybrid)Participant Experience & Program Delivery Manage end-to-end participant experience, including communications, registration, confirmations, and follow-upEnsure consistency and quality across all program experiences, identifying opportunities to enhance engagement and effectivenessPartner with facilitators and content owners to ensure seamless delivery of programsSupport or lead facilitation for select programs as neededCommunications & Program Promotion Develop and execute communication and marketing plans for programs in partnership with Marketing & CommunicationsBuild awareness and engagement acrossIOAthrough timely and effective communicationCreate and distribute program-related materials, updates, and resourcesLearning Systems & Program Operations Execute the setup, coordination, and tracking of programs withinour LMSPartner with training and development to ensure learning experiences are accurately implemented, delivered and/or reflected within the systemMaintain data accuracy and consistency for all program-relatedactivityand reportingCollaborate to continuously enhance how systems and tools support scalability, reporting, and participant experienceData, Reporting & Continuous Improvement Trackenrollment, completion, and program effectiveness metricsPrepare and distribute program reports, dashboards, and insights for stakeholdersGather participant feedback and evaluate program outcomesIdentify trends and recommend improvements to enhance program impact and scalabilityPartnerships & Stakeholder Collaboration Serve as primary point of contact for external vendors related to program delivery and logisticsCoordinate scheduling and delivery expectationsPartner withkey stakeholders: People Services Leadership& Business PartnersTraining & DevelopmentPeople AnalyticsMaintain strong relationships to ensure alignment and successfulprogramexecutionOperational Excellence & Process Improvement Standardize processes, tools, and workflows across programs to support efficiency and scalabilityMaintain and improve systems used for program tracking, scheduling, and reportingProactively identify and implement process improvements to enhance effectiveness and reduce administrative burdenOther Responsibilities Maintain frequent, transparent communication regarding workload, priorities, and program statusDeliveroutstanding service, ensuring responsiveness and proactive support for leaders and participantsDemonstrate a strong alignment with IOA core values and IOA behaviors contributing to a positive team culturePerform other duties as assignedQualifications and Experience:Bachelor’s degree (required). Preferred in Human Resources, Organizational Development, Business, Communications, Education or related field5+ years of experience in program coordination, talent develo