Customer Support Specialist - Forex

This is a remote position.Location: RemoteSalary: €22,000 – €28,000 per annumOur client is a premier, high-growth international Forex brokerage with a strong and expanding presence across global markets. With a focus on exceptional customer experience and world-class trading support, they are seeking a Customer Support Specialist to join their multilingual team.This role is ideal for a service-driven professional with experience in FX/CFD trading support, fluent in English and one additional language (preferably Malaysian/Indonesian or Arabic).DescriptionAs a Customer Support Specialist, you will be the first point of contact for clients, assisting them with account setup, platform usage, and troubleshooting. You will handle queries through ticketing and helpdesk systems, ensure smooth onboarding processes, and deliver an outstanding client experience in a fast-paced trading environment.The successful candidate will combine strong technical knowledge of trading platforms with excellent communication skills and a passion for customer service.ResponsibilitiesProvide multilingual customer support via email, chat, and phoneAssist clients with onboarding, KYC verification, and account maintenanceSupport clients with MT4/MT5 trading platform queries and troubleshootingManage and resolve customer issues through ticketing and helpdesk systemsEscalate technical or compliance-related issues to relevant teams when necessaryMaintain accurate records of client interactions and follow-ups in CRM systemsDeliver a high standard of customer care to ensure satisfaction and retentionRequirements2–3 years of experience in customer support within FX/CFD trading or financial servicesFluency in English plus one additional language (preferably Arabic or Malaysian/Indonesian)Strong knowledge of MT4/MT5 platformsExperience supporting KYC and client onboarding processesFamiliarity with ticketing or helpdesk systemsStrong communication and problem-solving skillsNice to HaveExperience with CRM integrations and workflowsExposure to affiliate/IB support functionsBackground in fintech or crypto customer serviceAdditional languages (Arabic, Italian, Spanish, Russian, Indonesian/Malaysian, Indian regional)BenefitsCompetitive salary of €22,000 – €28,000 per annumFully remote role with flexibility across time zonesOpportunity to work with a global client base in a dynamic brokerageCareer growth and development within an expanding international teamSupportive and collaborative working cultureThis is an exciting opportunity to join a fast-growing brokerage and contribute to delivering exceptional customer support on a global scale.Apply now to be considered for this exciting opportunity. Originally posted on Himalayas