ABA Therapy Operations Manager

### **Job Title: Operations Manager** **Location:** 100% Remote **Reports To:** CEO **Compensation:** $45,000\-60,000/year \+ health benefits ### **About HOUSE OF HEARTS ABA** HOUSE OF HEARTS ABA is a mission\-driven ABA therapy provider committed to delivering compassionate, high\-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care — and we're looking for an Operations Manager who shares that vision. ### **Position Summary** The **Operations Manager** plays a critical leadership role, responsible for the seamless day\-to\-day operations of the organization across **numerous states and multiple departments**. This includes oversight of **staffing**, **scheduling**, **intake**, **billing**, and ensuring a responsive and client\-centered experience throughout the care journey. This is a **100% remote position**, ideal for a dynamic and self\-motivated leader who thrives in a fast\-paced, mission\-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high\-quality service delivery. ### **Key Responsibilities** **Staffing \& Scheduling** * Oversee the full staffing pipeline from onboarding to deployment * Match behavior technicians (RBTs) with clients based on availability, location, and clinical fit * Monitor coverage and address scheduling gaps or conflicts in real time * Ensure optimal staff utilization while maintaining high satisfaction for both clients and team members **Client Services Oversight** * Ensure new clients are onboarded efficiently and service start timelines are met * Partner with clinical leadership to ensure visibility into client progress and support needs * Monitor service delivery for consistency with authorized care * Address operational barriers and client concerns swiftly and professionally **Intake \& Onboarding Oversight** * Supervise the intake team and manage the intake process from inquiry through service launch * Oversee benefit verification, authorization, and document collection * Maintain quick turnaround times to minimize delays in care * Refine and optimize intake workflows for scalability and quality **Billing Oversight** * Oversee the billing team to ensure timely and accurate claims submission * Monitor claim trends, denials, and payment issues; coordinate timely resolutions * Collaborate with verification and authorization teams to avoid billing disruptions * Maintain oversight of quality control and accountability in the revenue cycle **Operational Leadership** * Act as the operational bridge across clinical, billing, and administrative functions * Track and analyze KPIs related to efficiency, staffing, client conversion, and claim success * Develop, maintain, and enforce SOPs and