Digital Service Center Specialist - Bilingual required

Overview: At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in\-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in\-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams. ***Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states:*** *AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.* **Some of our Benefits/Perks:*** **Work\-life balance:** 15 days of paid vacation to start, plus paid holidays and sick time * **Family\-first benefits:** Paid family leave for eligible team members * **Community impact:** Two paid volunteer days each year * **Professional development:** up to $5,250 annually for full\-time team members * **Retirement readiness:** 401(k) with employer contributions and matching totaling up to 8% for team members * **Comprehensive healthcare:** Medical, dental, vision, virtual care, and mental health support * **Financial perks:** Special team member discounts on consumer loans * **Career growth and development:** Dedicated in\-house training team focused on helping you reach your full potential Responsibilities: Provides friendly, expedient, competent and professional service to members via video technology, electronic, written and/or chat correspondence. Focused on first contact resolution and providing an excellent member experience. Qualifications: **Required Skills \& Experience** * High school diploma or equivalent required; Bachelor of Arts/Science degree from an accredited college or university preferred. * Two years related experience in a customer service environment required. * Excellent communication skills to include: Telephone/Video etiquette skills, professional writing skills, strong interpersonal skills and multi\-tasking ability. * Excellent working knowledge of Windows\-based PC products and general office equipment. **Physical Demands** * Must be able to sit and/or stand for extended periods of time and wear a headset.