Customer Care Claims Specialist - French Speaking

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. We are looking for a Customer Care Claims Specialist - French Speaking to join the Claim department in our Customer Service department in Madrid.RequirementsFluent French and Spanish plus English (spoken and written)Previous Customer management experience, incident resolution, with the ability to handle complicated situations under pressureExperience with CRM tools, and different customer communication channelsFast learner with a proactive, can-do attitudeExperience with travel industry tools such as Sabre, Amadeus or similar is desirableBenefitsPermanent contract from day oneAttractive performance-based incentive packagePaid 2-week commercial trainingHybrid/remote work model depending on your location8 weeks per year of fully remote work, around EU36-hour workweek, generally Monday to Friday, covering two shifts from 9:00 AM to 6:30 PMExclusive discounts on travel and other benefits through the staff intranetA warm and positive work environmentOriginally posted on Himalayas