Partner Support Consultant

**About the team** ------------------ Our Partner Support Team works directly with real estate professionals and internal business partners to provide consultation on Zillow's platform and build a better client experience. You will work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels, including inbound/outbound calls, chat, and email correspondence. We provide support to our Partners Monday\-Friday (5 am\-5 pm PST); Saturday \& Sunday (630 am\- 5 pm PST). Our mission in Partner Support is to anticipate our customer needs during conversations and contacts, providing Outstanding Support and becoming an integral part of our Partners’ business. The successful candidate will uphold and contribute to achieving our mission. **About the role** ------------------ * We provide world\-class support to Zillow’s Partners and real estate agents; protecting and strengthening our relationship with them, so they can grow their businesses and achieve their goals * Consultants work with real estate professionals daily, addressing issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service. * As subject matter experts on Zillow’s products, features, and functionality, and strive to resolve their inquiries the first time they contact us * This role requires a flexible schedule, and we are looking for individuals that have weekend availability This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21\.60 \- $34\.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations.\&\#xa;\&\#xa;In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $20\.60 \- $32\.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. **Who you are** --------------- *You have…* * 1\-2 years working in a contact center and work\-from\-home environment is preferred * At least 1\-2 years of experience in a customer\-facing role understanding the customer is our North Star * Demonstrated track rec