Remote Customer Service Representative

**Job Overview** PorterMatt Electric Inc. is seeking a dedicated and professional **Remote Customer Service Representative** to join our team on a **full\-time** basis. Since 1998, our organisation has been a leader in the commercial electrical industry, built on a foundation of honesty, dependability, and integrity. We are looking for an individual who shares our commitment to excellence and can provide outstanding support to our valued clients from a remote setting. As the first point of contact, you will play a crucial role in maintaining our reputation for exceptional service and fostering strong, long\-lasting business partnerships. **Responsibilities** * Serve as the primary point of contact for new and existing commercial clients, handling enquiries via phone, email, and other communication channels. * Provide accurate and detailed information regarding our electrical services, pricing, and scheduling availability. * Efficiently schedule and coordinate appointments for our team of electricians, ensuring optimal routing and client satisfaction. * Address and resolve customer issues or complaints with professionalism and empathy, escalating complex cases when necessary. * Maintain and update customer records with precision and confidentiality in our company database. * Proactively follow up with clients to ensure their service expectations have been met and to gather feedback. * Collaborate effectively with internal teams, including technicians and management, to ensure a seamless service delivery experience for our customers. **Qualifications** * Proven experience in a customer service or client\-facing role is essential. * Exceptional verbal and written communication skills, with a clear and professional telephone manner. * Strong problem\-solving skills and the ability to remain calm and composed under pressure. * Excellent organisational and time\-management abilities, with a keen eye for detail. * Proficiency in using computers and familiarity with CRM software is highly desirable. * Must have a dedicated, quiet, and suitable home office environment to work from. * Experience within the trade services or electrical industry would be a significant advantage but is not required. **Benefits** * A competitive hourly wage and comprehensive benefits package. * The flexibility and convenience of a fully remote working arrangement. * Opportunities for professional growth and ongoing training. * Be part of a supportive, friendly, and well\-established company that values its employees.