Remote Automotive Customer Service Agent (Dealer Assistance)

About the Role: **Role: Full time \| Remote – Ohio residents** If you want to start a career where you can showcase your computer and problem\-solving skills, this entry\-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed. **Pay Transparency** This position starts at $13 per hour. **What to Expect** As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply:* Work from home while having regular connection with your teammates * No weekends * Paid training * Equipment provided * Benefits available * Professional development opportunities You need:* Computer, typing and phone skills * Interpersonal skills * Detail oriented * High\-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable * See *Skills for Success* below Tasks:* Provide excellent service via phone and live chat * Use your computer skills to: + Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **Questions Before You Apply?*** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: + M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + Closed on some holidays. TA will respond to after\-hours questions the next business day. Skills for Success: **Required Skills*** Computer, typing and phone skills * Can speak and type proficiently at the same time * Able to problem\-solve, act as a consultant and resolve customer issues * Solid work ethic, able to meet deadlines * Excellent organizational and interpersonal skills, strong attention to detail **Eligibility Requirements*** Must have the ability to pass a pre\-employment background check and drug screen * High school diploma or equivalent * Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) *Schedule** **Training (requires 100% attendance):** + **First four weeks – instructor\-led:** - Monday \- Friday - 8 hours per day between the hours of: 8 a.m. \- 5:30 p.m. Eastern / 7 a.m. \- 4:30 p.m. Central / 6 a.m. \- 3:30 p.m. Mountain / 5 a.m. \- 2:30 p.m. Pacific time + **Next four weeks – hands\-on calls:** - Scheduled during center's hours