AI Documentation Transformation Consultant

Job Title:AI Documentation Transformation ConsultantJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.OverviewAs an AI Documentation Transformation Consultant, you will lead the modernization of our user documentation operating model across our cybersecurity product portfolio.You will assess our current documentation processes, tools, governance, and content lifecycle, then design and establish the foundation for a scalable, AI-assisted approach that improves efficiency, consistency, and quality while maintaining rigorous standards for technical accuracy and accountability.Scope of Work:Assess current state of user documentation across processes, workflows, tooling, governance, and content health.Design a future-state user documentation operating model that leverages AI to improve content creation, maintenance, reuse, and governance.Establish user documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices.Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge management.Evaluate and recommend improvements to user documentation platforms, workflows, and integrations.Define governance frameworks, ownership models, review processes, and content health metrics.Partner with Product, Engineering, Support, and Technical Writing teams to drive adoption and enable new ways of working.Deliver recommendations, implementation roadmaps, playbooks, and practical solutions that can be sustained beyond the engagement.Expected Outcomes:A documented AI-first future-state documentation operating model.A defined end-to-end content lifecycle framework covering creation, review, approval, publication, maintenance, measurement, archival, and retirement.Pilot AI-assisted workflows with recommendations for broader adoption.Clear governance, ownership, accountability, and content standards.A standardized approach to information architecture, taxonomy, metadata, and content reuse.Tooling and process recommendations to improve efficiency, consistency, and maintainability.Documentation health metrics and a framework for measuring ongoing success.Technical writing teams enabled with the processes, guidance, and training required to sustain and evolve the new operating model.A prioritized roadmap for continued implementation following the engagementIdeal ProfileYou are someone who combines expertise in documentation, content operations, knowledge management, and AI-enabled transformation.For this role, you bring:7+ years of experience in technical documentation, content operations, knowledge management, or related consulting roles.Proven experience transforming documentation or content operations programs.Experience implementing AI-assisted content workflows, knowledge management solutions, or enterprise content strategies.Strong understanding of content governance, information architecture, taxonomy, metadata, and content lifecycle management.Experience working with documentation and knowledge management platforms such as Confluence, MadCap Flare, SharePoint, Document360, or similar tools.Strong stakeholder management, facilitation, and change management skills.Experience working with highly