Advanced System Technician II - Hawaii (USA Remote, IN, US, 46250)

Position Overviewdormakaba'">dormakaba is seeking an Advanced System Technician II based in Hawaii. The Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2). The Level 2 System Technician will also be required to support the critical functional groups of dormakaba which are Engineering, Technical Support (Level 1 Domestic and International) and Sales (Domestic and International).dormakaba'">HIRING SALARY RANGE: Base Salary $60,000 - $85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.What you will dodormakaba'">Deliver advanced technical support by troubleshooting software, network, and hardware issues to accurately identify and resolve problemsdormakaba'">Provide advanced technical support to Level 1 technicians and installers and coach both as neededdormakaba'">Act as the interface between customers and 3rd party integrated product suppliers on hardware and software issuesdormakaba'">Interface with customers on product functions and requirements, data analysis, yields, and defect reportingWhat we requiredormakaba'">College degree or equivalent industry experience in information technology or another relevant fielddormakaba'">Experience in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, and Windows networks using TCP/IPdormakaba'">Relevant experience in system level testing, servers, and software application testingdormakaba'">Solid troubleshooting and problem-solving abilitydormakaba'">2+ years of experience in technical network support and troubleshootingdormakaba'">Proficiency in SQL for data querying and analysisWhat we preferdormakaba'">Demonstrated ability to act as a decision maker, capable of evaluating situations and taking ownership of resolutions independentlydormakaba'">Strong critical thinking skills with the ability to analyze complex technical problems and develop effective solutionsdormakaba'">Experience working in cross-functional environments, collaborating with engineering, sales, and support teamsdormakaba'">Familiarity with access control, physical security systems, or dormakaba product linesWhat we offerdormakaba'">Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!dormakaba'">Your health is our priority, we offer Medical Wellness Programs to aid in your well-beingdormakaba'">Vacation and Personal Time Offdormakaba'">We support your growing family; we provide Parental Leave for Moms and Dads!dormakaba'">Wisely plan for your future with our 401k Matching plan beginning on Day Onedormakaba'">Supporting your career development with our Tuition Reimbursement Programdormakaba'">Robust culture supporting internal advancement with our Learn and Grow Programdormakaba'">24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.dormakaba'">Employee Assistance Programsdormakaba'">Voluntary Legal Insurancedormakaba'">Unlimited Referral Reward Bonusesdormakaba'">Corporate Discounts for shopping, travel and more!Who we aredormakaba'">We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.dormakaba'">Work in a place where you matter – apply now!Originally posted on Himalayas