Guest Empowerment Team Member

**Already Part of Team Breeze?** Current Breeze Airways Team Members should apply through the internal careers site in Workday and ***should not submit*** an application through this external posting. Breeze is hiring\- join us! The Guest Empowerment Team Member works as part of a remote team of highly motivated self\-starters who support each other. Team Members must be self\-motivated and actively participate in continuous training and development as they learn new skills beyond initial training. They must be willing and able to offer peer\-to\-peer feedback, to contribute to the development of a growing team. Team Members primary role is to communicate with Guests through a variety of digital channels as they troubleshoot web, app, and third\-party technical issues. They resolve known issues and then teach Guests how to self\-serve their travel experience. A typical day consists of handling tier\-two escalations from Guests who have been transferred to the Guest Empowerment Team from the AI frontline. They will remain calm under pressure, identify accurate solutions, communicate clearly in writing and voice, and maintain a positive attitude. Starting Pay is $15 per hour. Training for this role will require one day of in\-person orientation, the rest of training will be 100% remote**Here’s what you’ll do** ========================= * Resolve complex situations for Guests * Engage in continuous and concurrent virtual conversations offering solutions and information for empowering Guests through their Breeze experience * Research systems and information to find the root cause of Guests’ technical difficulties * Perform Team Member in Collaboration administrative functions on rotation * Commit to regular attendance and punctuality * Work in multiple programs and on multiple screens simultaneously * Resolve Guests concerns with kindness. * Communicate with Guests through a digital\-first contact approach and be willing to make outbound phone calls * Process queues for behind\-the\-scenes tasks * Mentor others as skillset expands * Share peer\-to\-peer feedback with a growth mindset. * Provide detailed feedback on opportunities to improve the overall Guest Experience by recommending improved processes through the spirit of ingenuity and integrity * Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role * Attend regular virtual on\-camera meetings * Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence * Other duties as assigned * Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence. **Here’s what you need to be successful** ========================================= **Minimum Qualifications** -------------------------- * High School Diploma or General Education Development (GED) Diploma * Three (3\) years o