Technical Support Analyst - Professional Coding

The Professional Coding Support Specialist provides customer-facing support to users of TruBridge’s Professional Coding software. This role supports HIM and coding professionals by answering questions related to coding workflows, system navigation, and application usage. The specialist takes ownership of user inquiries, documents interactions, and ensures timely resolution while maintaining compliance with coding standards and healthcare regulations.This role is ideal for a professional (pro-fee) coder or HIM professional who enjoys problem-solving, helping others, and working in a software-supported environment.Key ResponsibilitiesRespond to user inquiries related to TruBridge Professional Coding software via phone, email, or ticketing systemAssist users with coding workflow questions and proper use of the applicationTake ownership of user issues and see them through resolutionDocument all interactions and resolutions clearly and accuratelyCollaborate with internal teams to escalate or resolve issues when neededMaintain compliance with HIPAA and applicable healthcare regulationsWhat This Role Is / Is NotThis Role Is:A customer support role for professional coding software usersFocused on coding workflows and application usageIdeal for HIM or professional coding professionalsThis Role Is Not:An IT or technical support positionResponsible for hardware, servers, or network troubleshootingA software development or engineering roleQualificationsProfessional (pro-fee) coding or HIM experienceFamiliarity with CPT, ICD-10-CM, and professional coding workflowsStrong communication and customer service skillsComfort working with software applications and documenting user issuesProfessionalOriginally posted on Himalayas