Director, Fundraising Analytics

OverviewSince 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.About the RoleThe Director, Fundraising Analytics (internal title: Director, Integrated Data Services) is responsible for advancing fundraising effectiveness by leading complex analytical work that informs strategy, investment decisions, and organizational priorities.In this role, you will report directly to the AVP, Integrated Data Services, and will operate as both an independent analytical lead and a collaborative partner on high-priority initiatives. You will take ownership of ambiguous business questions, explore and shape underlying data, and produce clear, decision-oriented outputs such as whitepapers, executive briefs, and strategic analyses.This role sits at the intersection of data, analysis, and decision-making. It owns the development of analytical insights and recommendations that guide fundraising strategy across channels and programs, including both direct response and relationship-based fundraising efforts.In a small, high-functioning team, you will need to be flexible across both strategic and hands-on work. While your primary focus will be on deep analysis and insight generation, you will also contribute to reporting and dashboard development as needed, particularly for exploratory analyses or time-sensitive requests.As the analytics function grows, you will help shape analytical practices and may take on mentoring or management responsibilities over time. Initially, your focus will be on hands-on analytical leadership and individual contribution.Essential Duties and ResponsibilitiesStrategic Analysis & Insight GenerationLead complex analytical projects from problem definition through recommendation, including donor retention, acquisition performance, channel effectiveness, and cross-channel insightsIndependently structure ambiguous questions into clear analytical approaches and hypothesesDevelop insights and recommendations that directly inform fundraising strategy and decision-makingApply analytical thinking across both transaction-based and relationship-based fundraising models, adapting approaches as neededAnalytics Leadership & CollaborationIndependently own analytical workstreams end-to-end, including problem definition, analysis, and recommendationPartner with the AVP on the most complex and high-priority analytical questionsCollaborate with internal stakeholders to understand business needs and translate them into analytical approachesNarrative Development & CommunicationDevelop clear, structured written outputs, including whitepapers, executive briefs, and strategic memosPresent findings in a way that supports decision-making, including outlining key insights, implications, and recommended actionsCommunicate effectively with both technical and non-technical stakeholdersData Exploration & Analytical Data PreparationIndependently explore both curated datasets and raw data sources to determine what data is available, what it represents, and how it can be usedAssess data quality, completeness, and limitations, and apply judgment in determining fitness for useTransform and prepare data for analysis as needed, including joining datasets, creating derived metrics, and applying appropriate logicClearly communicate data limitations, assumptions, and tradeoffs in analytical workPartner with stakeholders and Data Services team members to validate assumptions and align with established data definitionsCross-Channel Performance AnalysisSynthesize performance across fundraising channels including direct response (e.g., direct mail, digital, SMS, DRTV) and other fundraising areas such as major giving, peer-to-peer, and planned givingIdentify patterns, interactions, and tradeoffs across donor segments and programsTranslate performance into organization-wide learnings that inform strategyReporting & DashboardingDefine what should be measured and how data should be presented to support decision-makingPartner with colleagues to shape dashboards, reports, and KPI viewsBuild or refine reports and dashboards when needed, particularly for exploratory analysis or time-sensitive requestsEnsure reporting outputs accurately reflect underlying data and analytical conclusionsStakeholder Support & Analytical EnablementSupport fundraising and CRM users in understanding and effectively using reports and data outputsProvide guidance on how to interpret data, apply metrics, and use reporting to inform decisionsHelp identify gaps or inconsistencies in how data is being used across teamsCollaborate to improve r