Shift Supervisor - Crisis Chat & Text Services

**Shift Supervisor \- Crisis Chat \& Text Services** ---------------------------------------------------- **Organization: DeafLEAD** **Job Type: Full\-time, salaried (exempt)** **Location: Remote** **Reports To: Chat and Text Operations Manager** **Start Date for Internal Candidates:** October 1st, 2026 **Start Date for External Candidates**: October 1st, 2026 * *Mandatory training:* New Hire Training takes place from October 1st through October 20th, Monday through Friday 9AM \- 5PM. See below section on training for additional details **Salary Range: $50,000 \- $55,000 annually** * *External hires are usually brought on to DeafLEAD between the minimum to midpoint of the posted salary range depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role.* **Summary of Organization** --------------------------- DeafLEAD is seeking an experienced and compassionate full\-time **Chat an**d Text Shift Supervisor to join an exciting, supportive, and engaging team that provides crisis intervention services as part of the 988 Suicide and Crisis Lifeline Chat and Text network. DeafLEAD is a non\-profit organization that provides crisis intervention services to Deaf, Hard of Hearing, Late\-Deafened, DeafBlind, DeafDisabled, and Deaf\+ individuals and their families within the state of Missouri and nationwide. Our mission is to promote the emotional and physical well\-being of consumers in a safe and respectful environment utilizing a consumer\-centered, trauma\-informed approach. We are committed to providing a variety of services to effectively meet the changing needs within the Deaf community. These services include (but are not limited to): crisis intervention, safety planning, legal/medical/personal advocacy, case management, crisis videophone/text/chat/hotline services, mental health services, training, and interpreting. DeafLEAD offers crisis services 24 hours a day, every day of the year. **Essential Functions \& Responsibilities** ------------------------------------------- **Crisis Response Oversight:** Monitor and support Crisis Counselors as they respond to individuals in crisis via text, chat, and video. Ensure interventions are consistent with DeafLEAD and Vibrant Emotional Health standards, including appropriate risk assessments, de\-escalation, and safety planning. **Active Team Engagement:** Maintain an active visual presence on Zoom for the entirety of each scheduled shift (camera on at all times except during approved breaks). Provide real\-time supervision, feedback, and debriefing. Ensure the Zoom environment remains respectful, supportive, and conducive to effective crisis response. **Attendance and Shift Reliability:** Adhere to the assigned shift schedule and maintain consistent attendance to ensure uninterrupted crisis line coverage. This **full\-time position** requires the ability to work the designated number of hours per week, and complete as