Customer Service Representative-I (Medical Billing-Call Center) - PFS (Remote)

**Employment Type:** Full time **Shift:** Day Shift **Description:** POSITION PURPOSE **Work hours:** 9:30 a.m. to 6:00 p.m. (EDT)\-Monday thru Friday Work Remote Position **(Pay Range:** $19\.2123\-$28\.8184\) The Customer Service Representative handles customer inquiries in a timely, professional manner to solicit customer satisfaction through the resolution of issue(s). Responds to inquires timely and accurately. They are responsible for triaging the call and electronically referring the account to the appropriate area forresolution. This individual validates and updates critical demographic and insurance data and forwards the revised information to the appropriate. Provides excellent customer service in not only resolving inquires, but assisting the customers navigate through the Ministry Organization and the billing process. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Handles all inbound customer inquiries (telephone, fax, mail and web\-based patient portal) and responds to customer requests with the highest level of customer quality possible: * Provides resolution to service requests when possible and refers the inquiry to the functional area if more extensive resolution is required. * Documents timely and accurately all contacts, issues, actions taken and results within the patient accounting system. * Transfers and escalates contacts, as appropriate based upon standard operating procedures. Communicates with physicians and their office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary and Nursing staff, as required to clarify customer service inquiries. May prepare special reports as directed by the Manager to document billing and follow\-up services (e.g., Number of contacts, contact issues/reasons, number of unresolved issues,etc.). May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross\- training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or an equivalent combination of education and experience. Associate degree in accounting or business administration highly desired. Data entry skills (50\-60 keystrokes per minutes). Past work experience of at least one year within a healt