Customer Support Specialist (Locator Support)

Role: (Remote / Full-Time)Location: Latin America, MexicoSchedule: US Central TimeWe are hiring a Customer Support Specialist to assist our locator clients using our software platform.This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues.Because you will be supporting English-speaking clients, excellent spoken and written English is required.ResponsibilitiesProvide customer support through calls, email, and chat Assist locator clients in navigating our platform Explain features and guide users step-by-step Troubleshoot common issues and provide solutions Escalate complex cases when necessary Maintain clear, professional communication with clientsRequirementsAt least 2 years of BPO or customer support experienceExperience handling voice and non-voice support Excellent English communication skills (spoken and written) Comfortable learning and using software applications Reliable internet connection and home workspace Available to work US Central Time hoursBenefits100% remote / home-based work Monthly salary: $1000 - $1,500 USD monthly (based on experience)Collaborative and supportive teamOriginally posted on Himalayas