Customer Service Patient Liability Rep I

OverviewThe incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.This representative reports to the Director, of Customer Service.ResponsibilitiesThe incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.QualificationsEducation H.S. Diploma or General Education Degree (GED) Required Associate’s Degree or Bachelor’s from an accredited university Preferred Work Experience One (1) previous year of related healthcare experience Required Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Preferred Understanding of both hospital and professional billing practices Preferred Previous experience with or understanding of working in a Cisco Unified Contact Center environment Preferred Licenses and Certifications None Required Business Unit : Company NamePiedmont Healthcare CorporateOriginally posted on Himalayas