Admissions Quality & Performance Manager

At Colibri Group, culture is at the heart of everything we do. Our values Love, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve. Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Moreland University helps educators worldwide pursue teacher certification and advanced degrees through collaborative, technology\-enabled learning. The admissions experience plays a critical role in helping prospective educators understand their options and take their next step with confidence. **Come Build What’s Next** We’re looking for an Admissions Quality \& Performance Manager to make every prospective educator’s experience more helpful, consistent, and effective—from first inquiry through enrollment and program start. In this hands\-on, cross\-functional role, you’ll strengthen how admissions teams communicate with candidates, use AI\-assisted conversation review and performance data to spot missed opportunities, and turn your findings into practical coaching and process improvements. Your work will support stronger enrollment conversion, fewer avoidable drop\-offs, and an experience that reflects Moreland’s mission. We’re looking for someone who understands service\-oriented admissions or consultative customer interactions and can connect the human side of an interaction with measurable outcomes. You should be comfortable listening to calls, reviewing emails and texts, discussing quality with admissions leaders, working in HubSpot, and translating trends into changes teams can put into practice. **What You’ll Do** * **Own admissions interaction quality.** Develop and maintain practical QA scorecards for calls, emails, and texts, using AI\-assisted review and targeted human evaluation to assess accuracy, responsiveness, empathy, follow\-up, and the overall candidate experience' * **Turn reviews into better coaching.** Partner with admissions leadership to calibrate expectations, identify strong\-performing interaction patterns, provide actionable feedback, and improve scripts, outreach practices, and individual coaching * **Improve enrollment conversion.** Analyze inquiry\-to\-enrollment performance across direct\-to\-consumer (B2C), partner\-supported (B2B2C), and business\-to\-business (B2B) journeys; identify where candidates disengage, why applications are closed\-lost, and what could move more qualified candidates forward * **Make performance visible.** Use HubSpot, Excel, and reporting dashboards to track lead response time, stage progression, enrollment yield, time to enrollment, enrollment melt (enrolled candidates who do not start), quality trends, and other key measures * **Find and fix friction in the journey.** Map candidate touchpoints, handoffs, follow\-up expectations, and service\-level targets; partner with Admissions, Marketing, Revenu