Member Engagement Representative

**Position:** Member Engagement Representative **Hours:** Full\-time, Monday–Friday, 12:30 PM – 9:00 PM EST **Pay:** $20\.00/hr **Location:** Remote – United States **Who We Are** At Solera Health, we're transforming lives through innovative, connected healthcare solutions. Our mission is to help people live healthier lives by connecting them with proven programs and resources that improve well\-being and prevent chronic disease. We're a fast\-growing company that values teamwork, integrity, and opportunity. **About the Role** As a Member Engagement Representative, you'll be the first connection between members and the care that can change their lives. You'll deliver compassionate, high\-quality service while helping participants understand their benefits, enroll in the right health programs, and resolve any issues along the way. This is a great fit for recent college graduates or individuals with 1–2 years of customer service or call center experience who want to grow within a mission\-driven organization. **What You'll Do** * Engage with members via phone, email, and live chat to answer questions and provide excellent service. * Assist participants in qualifying for and selecting the right health or wellness programs. * Resolve inquiries, disputes, and escalations with professionalism and empathy. * Support outbound campaigns and outreach efforts to engage potential members. * Verify insurance benefits and eligibility, using your understanding of healthcare workflows, billing, and medical terminology. * Maintain performance metrics and quality standards; specific targets reviewed during onboarding. * Collaborate with teammates and share feedback to improve processes and the member experience. * Represent Solera's mission and values in every interaction, ensuring members feel supported and understood. **What We're Looking For** * **Experience:** 1–2 years of customer service or call center experience required. Healthcare experience is a plus, but not required. * **Education:** HS Diploma required; Bachelor's Degree preferred. * **Technical Skills:** Comfortable navigating multiple computer systems, call center tools, and chat platforms. * **Clear Communication:** Strong written and verbal communication skills, with the ability to explain complex information simply. * **Metrics\-Driven Mindset:** You're motivated by goals, quality standards, and continuous improvement. * **Attention to Detail:** Accurate and organized in documenting information. * **Typing Speed:** Minimum 45 words per minute. * **Internet Requirement:** Must have reliable, high\-speed internet suitable for video calls and remote system access. **Training \& Development** We invest in your success from day one. * **Week 1:** Classroom\-based training to learn our systems, programs, and service model. * **Week 2:** "Ride\-along" experience with a seasoned team member to practice live calls and learn in real time. * **Ongoing Coaching:** Regular f