Vendor Support Operations Lead (Fully Remote)

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy\-grow\-and\-hold\-for\-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc. 5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. **Vendor Support Operations Lead** ---------------------------------- **Join the team that's transforming how hospitals and surgery centers run their operating rooms!** **Region:** National (remote) **Department:** Vendor Support \& Operations **Reports to:** Director of Vendor Success **Employment:** Full\-Time **Compensation**: $70,000 ### **About OR TRAX** O.R. TRAX is a healthcare SaaS company transforming how hospitals and ambulatory surgery centers manage vendor access and surgical scheduling. The platform automates credentialing, enforces compliance, and improves operating room throughput across enterprise health systems. Trusted by some of the nation's most complex providers, O.R. TRAX supports hundreds of hospitals with zero\-hardware deployment and enterprise\-scale reliability. iBadge technology streamlines vendor check\-ins, reduces delays, and keeps surgical teams moving. The company is fast\-growing, execution\-driven, and built for ownership. Teams run end to end. Wins are visible. Mistakes get fixed fast. The work directly impacts patient care, hospital efficiency, and surgical safety. This is a front\-row seat to building infrastructure healthcare depends on, one hospital and one Ambulatory Surgical Center (ASC) at a time. **About the Role** ------------------ Our customers are the pharma reps, device reps, and other vendor personnel who rely on O.R. TRAX and iBadge every day to get into healthcare facilities and ORs to do their jobs. This role owns the day\-to\-day running of the support team that serves them. We're looking for a Support Operations Lead to run the daily operations of a small support team: real\-time queue monitoring, building and maintaining SOPs, documenting process in Confluence, setting and enforcing best practices, and becoming the go\-to subject matter expert on how support works at OR TRAX. This person takes day\-to\-day execution off leadership's plate so leadership can focus on strategic priorities, while making sure the team has clear process, consistent quality, and a real\-time view of what's happening in the queue. This is a hands\-on operator role, not a strategy role. The right person likes structure, writes things down, and is comfortable being the person the t