MEMBER SERVICES REPRESENTATIVE (Bilingual Preferred - English/Spanish)

**Are you ready to embark on this exciting adventure? Don't miss out on this fantastic opportunity to join our team at Sandia Area FCU as a Contact Center MSR! Apply now and start making a difference in the lives of our members – and your career!** **Location:** Northeast Albuquerque, NM (this is not a remote position). **Part \-Time Required Work Schedule:*** Monday through Friday 11:00 AM to 4:00 PM * Saturday 9:00 AM to 1:00 PM **As a valued part\-time team member, you'll enjoy fantastic benefits that promote your health and well\-being:*** Holiday Pay, Vacation, Birthday \& Sick Leave * Tuition Reimbursement for Professional Development * 401(k) Plan with Employer Match * Pension Plan for Long\-term Security * Exciting Opportunities for Career Advancement * We’re here to support your growth and well\-being! **Overall Job Purpose** At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high\-value banking and lending services that strengthen the financial well\-being of our members and community. Team members are expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth while contributing to our vision of empowering lifelong achievement through better banking. Sandia Area Federal Credit Union is seeking a Member Service Representative to join our Member Contact Center team. This role is ideal for someone who enjoys helping others, solving problems, and creating meaningful experiences with every interaction. If you are passionate about service, committed to continuous learning, and thrive in a collaborative environment, we invite you to grow your career with us.**Responsibilities include, but are not limited to:*** Deliver exceptional service to members through phone, chat, text, email, secure messaging, and video channels. * Assist members with account servicing, digital banking support, lending inquiries, and other financial needs with accuracy and professionalism. * Identify opportunities to strengthen member relationships by recommending products and services that support their financial goals. * Resolve member concerns by collaborating with teammates and business partners to provide timely and effective solutions. * Maintain quality, compliance, and information security standards while safeguarding member information. * Participate in training and development opportunities to enhance knowledge, skills, and service excellence. * Contribute to a positive, high\-performing team culture that reflects Sandia Area's core values and commitment to member success. **Knowledge, Skills, and Abilities (KSAs)*** Expertise in member/customer service, technical troubleshooting, positivity in dealing with heightened situations and ability to offer services with a requisite understanding of financial institution operations. * Patience and understanding with a diverse member population including those that require extra attention. * Utilize and be familiar with on