Customer Care Representative

Fluency in Spanish is preferred for this position. This is **not** a remote work opportunity. **Hours are 11am\-8pm M\-F with rotating Saturday shifts of 8\-2 or 2\-8\.** Please note that Customer Care is our phone contact center located at our Cedar City South Interchange branch. This is **not** a teller position. The physical environment consists of a team of Customer Care Reps, each having their own large cubicle workspace. Standing desk risers are made available if you desire to get out of your chair and work on your feet for a while. This position does require taking a large volume of phone calls each day, but at State Bank you will find an environment that emphasizes you taking care of each customer you speak to more than burdening employees with call\-time metrics. Relationships matter here, so we want our reps to have the ability to use their resources to truly make a difference to each customer they help! We need great people who will thrive in this environment and find great satisfaction in the numerous ways they are trained to serve our customers! Customer Care Representatives provide service over the phone to our bank customers. The best representatives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers’ shoes and advocate for them when necessary. Problem\-solving comes naturally. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem. Representatives are working on resolving issues for bank customers via phone, chat, and email. They are constantly working to find solutions to customer problems, and work to inform and suggest new banking products and services that would be beneficial to our customers with the goal to provide customers with an enhanced banking experience. At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates with whom our values resonate: **Make a Difference**: We are actively engaged. We genuinely care. We are knowledgeable and find solutions. **Relationships Matter**: We are committed to each other and our customers. We seek to understand, connect, and collaborate. **Live with Integrity**: We are trusted to do the right thing. We take responsibility for our individual roles and actions. **Love What We Do**: We are passionate and show up with enthusiasm. We are driven and continually look to improve. **Share Positivity**: We lift each other. We interact with a positive and optimistic attitude. Apply at State Bank of Southern Utah and be part of a team that lives by these values every day! ### **Essential Duties And Responsibilities** * Independently handle routine and more complex customer and employee inquiries with a goal of first point of contact resolution and limited escalatio