Customer Service Representative

Job DescriptionAt PulseMediaNL, the Customer Service Representative is the frontline of our customer experience, ensuring every interaction reflects our commitment to quality, responsiveness, and customer satisfaction. You will support customers throughout their journey, resolving inquiries, providing guidance, and helping them get the most out of our services.This role is ideal for someone who is empathetic, solution-oriented, and thrives in a fast-paced, digital environment.What You’ll DoCustomer Support & CommunicationRespond to customer inquiries via email, chat, and phone in a timely and professional mannerProvide accurate information about products, services, and processesEnsure every interaction delivers a positive and helpful customer experienceIssue ResolutionInvestigate and resolve customer issues efficiently, escalating when necessaryTake ownership of customer concerns from first contact to resolutionFollow up with customers to ensure satisfaction and closureCustomer Experience & ImprovementIdentify recurring issues and share insights with internal teamsContribute to improving support processes and customer journeyMaintain detailed and accurate records of customer interactions in internal systemsCollaborationWork closely with Sales, Operations, and Product teams to address customer needsSupport internal initiatives aimed at enhancing customer satisfaction and retentionAbout YouPrevious experience in Customer Service, Support, or a client-facing role (1+ year preferred)Strong communication skills (written and verbal)Customer-first mindset with a problem-solving attitudeAbility to multitask and manage time effectively in a dynamic environmentComfortable using digital tools, CRM systems, and support platformsWhat We OfferA dynamic and growing company environment at PulseMediaNLOpportunities for professional development and career growthSupportive and collaborative team cultureCompetitive salary and benefitsFlexible working options where possibleDiversity & InclusionPulseMediaNL is committed to building an inclusive workplace where everyone feels respected, valued, and empowered to contribute.Originally posted on Himalayas