Merchant Terminal Support Premier Services

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job DescriptionProvides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.Basic QualificationsHigh school diploma or equivalentTypically, one to two years of customer service experienceInternal Hiring Location: Remote, USExternal Hiring Locations: Knoxville, TN; Cincinnati, OH; Minneapolis, MN; Charlotte, NCPreferred Skills/ExperienceThorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and proceduresEffective telephone, interpersonal and verbal communication skillsStrong problem-solving and negotiation skills as well as the ability to handle difficult customer callsAbility to identify and resolve/escalate complex problemsProficient computer navigation skills using a variety of software packages including Microsoft Office applicationsProven commitment to high quality customer serviceEffective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer serviceElavon systems experience a plusMerchant Payment Services experience a plusCall center experience preferred**Start Date: Monday, August 10 - September 18: 6 Weeks of Training Monday - Friday 9:00 AM - 6:00 PM ESTSet Starting Pay: $21/hour + 5% shift differential (EST ONLY)Set Schedule after training (2) Open Positions: Monday - Friday 12:30 PM - 9:00 PM EST & 12:45 PM - 9:15 PM ESTLocation ExpectationThis role is designated as U.S. home-based remote.We are hiring with preference in the following areas: Knoxville, TN; Cincinnati, OH; Minneapolis, MN; Charlotte, NCIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may dif