Analytical Support Specialist

Overview: **TISTA** is seeking an experienced and dedicated **Analytical Support Specialist** to join our Chief Management Office. In this role, you will provide comprehensive support to the Business Office\-Account Management Section. The position is critical to advancing G\-Invoicing and iFAMS. At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do. **TISTA** associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account \& Flexible Savings Account, Paid Life Insurance, Short\-term \& Long\-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities: **Review and Analysis:*** Conduct thorough reviews and substantive analysis of mission\-critical FSC SLAs that are for Other Government Agencies (OGA). * These agreements are the highest dollar agreements the FSC manages, they require additional analytical support to ensure services and metrics outputs are in accordance to the agreement. * Develop strategies to enhance the business office functions by leveraging modern\-analytical insights. * Assess past iFAMS trouble tickets, for OGA agreements, and identify the mitigation steps necessary to avoid repeat issues in iFAMS (due to system entry issues). **Development:*** Design, evaluate, create, and analyze over ninety agreements on an annual and ad\-hoc basis. * Formulate and manage the procedures, standards, and methods for collecting, processing, analyzing, summarizing, and presenting metrics and performance data related to customer relationship management and operational assignments. **Data Management and Reporting:*** Collect, research, and analyze data to produce insightful information. * Develop and disseminate reports to provide actionable intelligence to management and stakeholders. **Performance Measurement:*** Collaborate with FSC employees and project managers to select meaningful qualitative and quantitative criteria for performance evaluation. * Participate in the improvement of administrative support through the use of metrics or surveys. **Invoicing and Agreement Management:*** Independently analyze and evaluate invoicing execution against active OGA agreements. * Advise management on recommended courses of action when agreements are projected to exceed allocated amounts. * Research, review, and monitor FSC invoicing against customer obligations, and negotiate adjustments as necessary. Qualifications: * 10\+ years of hands\-on experience in managing of relevant SLAs and FAs. * A general proficiency with Momentum desired. * A general proficiency in Adobe desired. * Experience in cu