Telephone Sales Rep - Outbound

**Position Title:** TSR **Location:** Remote work from home **Department:** Fundraising Operations **Reports To:** Center Manager and Coach **Position Overview:** As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance\-driven environment with daily goals for each project. This is a work\-from\-home position that requires a quiet, distraction\-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi\-Fi). **Core Values:** * Excellence: We believe in quality results delivered by investing in our people. * Freedom: We encourage exploration, experimentation, agility, and responsiveness. * Respect: We believe in trust, empathy, and empowering our employees. * Teamwork: We embrace diversity, inclusion, and the power of collaboration. * Transparency: We value open communication and clear decision\-making. * Accountability: We emphasize personal responsibility as the foundation of success. **Compensation and Benefits:** * Paid Training (weeks 1\-3 ) at $11 per hour (or state minimum wage, whichever is higher) * The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour. * A retention bonus + $ 250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH) + $ 500 is available after 7 weeks, based on active status in good standing and performance (full\-time working at least 64 hours in the pay period) * Referral bonus program. * Benefits for full\-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance. **Duties and Responsibilities:** * Make outbound fundraising calls to solicit pledges for client projects. * Follow provided and client\-approved messaging on every call. * Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain project goals and efficiency metrics. + Occupancy ratio of 85%. (Occupancy \= Logged Hours / Payroll Hours.) + 95% on\-time (start of shift and back from breaks and lunch). + 95% shift adherence/absenteeism. * Demonstrate exceptional customer service and react quickly to the person being called. * Accept coaching and counseling with a positive attitude. * Maintain a professional appearance and behavior. * Stay focused on the current project and prepare for each call. * Perform other duties as assigned. **Requirements:** * Must be at least 18 years of age at the time of employment. * Must work full\-time day shift Monday \- Friday. Additional shifts may be required during the peak busy season. * Must work in the continental United Stat