Customer Success Manager

Lifted is the first talent, country, and contract-agnostic contingent workforce management solution, giving enterprises a unified way to source, contract, manage, and pay any type of contingent talent, anywhere in the world. Today, contingent work runs through fragmented systems and providers, creating inefficiency, compliance risks, and limited visibility. We’re here to change that. By combining technology and global services into one seamless solution, we help enterprises hire faster, operate with confidence, and gain live visibility across all external talent. One solution. Global. Compliant. Seamless. Learn more at go-lifted.com and follow us on LinkedIn.We’re seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.Your Responsibilities:Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Lifted offeringsProvide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Lifted product configurations, Lifted Talent network, and best practices within the context of customer-appropriate workflowsBuild and execute on Customer Success Plans outlining customer approach to maximizing value of the Lifted offerings (ensure Healthy customers)Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Lifted offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders Internally, own retention and churn mitigation of existing spend, including an internal Forecast, and partner with Sales on the expansion/growth motion Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customerWork closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User ResearchExercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etcWhat it takes to catch our eye: 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customersExperience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plusProven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumenDemonstrated history of building enduring customer relationships with key stakeholdersStrong consultative skills, including effective discovery, and creative problem solvingExcellent communication skills, experience leading client meetings, QBRs, product trainingsComfort with data-driven storytelling and leveraging data to provide effective recommendationsStrong project management and time management skills - can stay organized and manage multiple projects simultaneouslyEffective collaboration with cross-functional teams in a matrix environmentStrong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happenSome travel to visit key customer stakeholders in personLift Your Career. Shape the Future of Work.Our Mission: Unify contingent work. Elevate how it gets done. This isn’t just a promise to clients, it’s how we work at Lifted. Every feature we build, every client interaction we have, and every team decision we make is a chance to reduce fragmentation and set a new standard for efficiency, quality, and impact. We’re not just building technology, we’re building the new standard for how enterprise companies engage talent.This is the right place for you if you are motivated by ambitious goals, ready to do what it takes to win, boldly curious in asking questions and exploring better ways forward, and dedicated to following through on your commitments. You’ll thrive here if you raise the bar for yourself and others, collaborate across teams, and help others succeed so we can achieve our shared mission.This may not be the right place for you if you’re uncomfortable with constructive feedback, prefer rigid structure, shy away from high expectations and accountability, or find it difficult to adapt in a fast-paced, startup-like environment.We operate with the agility of a startup and the impact of a global enterprise. Our values — trust, innovation, curiosity, excellence, and ownership — guide how we work and fuel the culture we’re building together. And while our mission