Senior Manager, Product Research (UX/UR)

Join ShopMy – Powering the Future of Digital MarketingShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.About the RoleAs Senior Manager, Product Research, you’ll be the dedicated researcher responsible for engaging directly with ShopMy’s user base to understand their needs and pain points. You’ll partner closely with product managers, designers, and engineers to help shape product strategy and surface actionable insights to elevate both creator, shopper and brand experience on ShopMy.This is an individual contributor role on the Product team. In this role, you will be expected to independently own and lead complex research projects while contributing to broader team initiatives with growing consistency.What You’ll DoOwn and drive the research roadmap in close partnership with Product, Success and SalesLead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testingLead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience. Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience. Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritizationDesign, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needsAdvocate for the voice of the creator, shopper and brand throughout the product development processContribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharingHelp level up research understanding across the team through lightweight training and educationWhat You Bring6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startupExpertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped productsExceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorableStrong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business contextComfortable navigating ambiguity, prioritizing impact, and balancing rigor with speedExperience working with creator tools, marketplaces, or e-commerce products is a plusIn compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. New York Pay Range$160,000—$180,000 USDThe provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!ShopMy offers a bundle of benefits on top of being a great place to work. Our teammates are provided benefits such as:Medical & Dental Coverage at 70%Equity in ShopMyFlexible PTO14 weeks of parental leaveWellness & Social StipendTechnology StipendLearning & Development Stipend 401k program (3% automated contribution from ShopMy!)Wellhub MembershipCompany retreatsOpportunity to monetize your influence- all employees build out a ShopMy page!Birthday PTOBrand new NYC HQ officeOriginally posted on Himalayas